User Productivity

We provide remote technical support to end users, with dedicated and multilingual teams.
We address issues related to workstations and digital tools, both hardware and software, ensuring rapid intervention and operational continuity, with 24×7 global coverage.
Our experience in contexts where user operational continuity is essential enables us to deliver a service tailored to the real needs of clients and their organizational models.

We centrally manage workstations and corporate devices, ensuring control and compliance with company policies.
We utilize leading market technologies, adopting enterprise tools for workstation management, in line with the highest industry standards.
We automate configuration, software distribution, and updates, reducing the operational burden on the IT department and contributing to the security, reliability, and continuity of workstations.

We support the management of critical applications for business operations, addressing front-end and back-end issues of business-critical solutions to ensure operational continuity.
Our experience with high-intensity operational application systems, including point-of-sale systems and vertical solutions such as Cegid, Xstore, and X/Y, enables us to operate effectively in complex environments.
The objective is to reduce the impact of application issues on business operations and ensure a more controllable management model for IT teams.

We provide onsite technical support at our clients’ operational sites, offices, and stores, on a global scale.
We deploy qualified personnel when field presence is required, for installation, maintenance, and direct user assistance activities, including continuous support arrangements.

Onsite support is integrated with remote support services, ensuring operational continuity and guaranteed response times even in the most complex environments.

We manage large-scale technology rollout and software deployment projects, coordinating every operational phase globally. Specialized in distributed environments, we directly coordinate all activities, from environment preparation to device provisioning, through to logistics and production deployment. Our approach focuses on maximum standardization and rigorous process control, ensuring technological uniformity and operational continuity, with post-deployment support designed to eliminate impact on business and users.

We provide dedicated tools and processes for the governance and monitoring of services delivered by Binhexs.
Through the customer portal and integrated reporting systems, clients can monitor service performance, view ticket status, and analyze data through customized reports and indicators.
This ensures constant visibility into the volume and quality of support delivered, guaranteeing transparency and control over the services provided.