How IT retail specialists ensure digital operations at the point of sale
Retail is now one of the sectors most impacted by digital transformation. Time-to-market, competitiveness, and customer relationships depend on the quality of IT systems: updated, reliable, and well-managed. A need that many providers struggle to meet, due to lack of specific expertise on the point of sale and operational capabilities across stores distributed in Italy and abroad.
IT retail services built on experience
BinHexS has developed specific expertise on the point of sale through years of collaboration with international retail groups, starting with the fashion sector. Clients rely on BinHexS to ensure the operation of digital systems and all processes that accompany the end customer from store entry to exit.
From A to Z: from projects to operational support
The scope of intervention covers sales, inventory management, POS payments, and launching new points of sale in Italy and abroad. BinHexS coordinates suppliers, logistics, and installation, including the detail of outlet and cable positioning, in compliance with agreed SLAs.
Second-Level Service Desk
All point-of-sale assistance activities converge in the Second-Level Service Desk: a single point of reference for any issue, remote or on-site, and a coordination point with the Project Management Division for complex projects involving stores and central infrastructures.
Process specialists, not just technicians
The team also intervenes on application issues, providing immediate answers to the sales associate who cannot complete an invoice or unlock a POS payment. A comprehensive vision that allows identifying technical and operational problems and resolving them together with the client.
